Architecting ITIL Textbook

Architecting ITIL

Just what are all the CIs that go into a Configuration Management system? What are all the finds of supporting toolsets and technologies that need to support and IT Service Management infrastructure? What kinds of databases need to be put into place? What are all the IT Service Management roles and responsibilities to effectively operate this infrastructure? What kinds of IT support services does almost any IT organization deliver?

Up until now, no one has attempted to lay out the entire blueprint for architecting a complete IT Service Management supporting infrastructure - until this book. Get and download textbook Architecting ITIL for free
Contributors: Randy A. Steinberg - Author. Format: Paperback

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