A Guide to Customer Service Skills for the Service Desk Professional
The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Get and download textbook A Guide to Customer Service Skills for the Service Desk Professional for free
payment | shipping rates | returns A Guide to Customer Service Skills for the Service Desk Professional Product Category :Books ISBN :0538748532 Title :A Guide to Customer Service Skills for the Service Desk Professional EAN :9780538748537 Authors :Knapp, Donna Binding :Paperback Publisher :Cengage Learning Publication Date :2010-03-15 Pages :512 Signed :False First Edition :False Dust Jacket :False List Price (MSRP) :135.95 Height :0.9000 inches Width :7.4000 inches Length :9.2000 inches Weigh
Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New information is also incorporated, such as a discussion of general trends currently affecting the information technology industry and technology trends affecting the service desk. The text focuses on providing individuals with practical instruction on the unique skill set needed to execute the expanding A Guide to Customer Service Skills for the Service Desk Professional new edition
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Store Search search Title, ISBN and Author A Guide to Customer Service Skills for the Service Desk Professional by Donna Knapp Estimated delivery 3-12 business days Format Paperback Condition Brand New The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the co
The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New information is also incorporated, such as a discussion of general trends currently affecting the information technology industry and technology trends a
A Guide to Customer Service Skills for the Service Desk Professional, ISBN-13: 9780538748537, ISBN-10: 0538748532
The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New information is also incorporated, such as a discussion of general trends currently affecting the information technology industry and technology trends a
A Guide to Customer Service Skills for the Service Desk Professional Textbook
The text focuses on providing individuals with practical instruction on the unique skill set needed to execute the expanding
